Refund & Return Policy
Returns & Refunds
Most Sweet Voltage products are made to order or custom-made just for you. Since each piece is made specifically for your order, we don’t accept returns or exchanges due to change of mind, sizing preferences, or other personal reasons.
We encourage you to carefully review your order and make sure you’re happy with your selections before placing your order.
Quality Issues & Damaged Items
If your order arrives damaged, defective, or incorrect, please contact us at sales@sweetvoltage.com within 48 hours of delivery.
Please include your order number and clear photos or videos showing the issue so we can review it.
If your item has a significant manufacturing defect, arrives damaged, or we sent you the wrong item, we’ll provide a replacement at no additional cost.
Rhinestone Care & Natural Wear
Our rhinestone designs are handmade. With regular use, a small number of rhinestones may occasionally come loose over time. This is a natural part of wearing a handmade rhinestone piece and is not considered a quality issue.
To make small touch-ups easy, we include extra rhinestones and glue with your order, so you can repair minor areas yourself if needed.
However, if you experience extensive rhinestone loss, major damage, or a significant issue with the rhinestone design, please contact us at sales@sweetvoltage.com with photos or videos. After reviewing the issue, we’ll provide a free replacement when the issue is confirmed to be significant.
Contact Us
For any questions or concerns about your order, please contact us at:
Please do not send anything back without contacting us first. We’ll guide you through the next steps if your order qualifies for a replacement or other resolution.